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Wednesday 6th May 2020. KPMG, Benita Vega and how customer/corporate relations might change.

May 6, 2020

Plenty of great music as always this morning and in the last hour today we talk to Benita Vega: KPMG Customer Experience Manager. How things going to change after Covid-19 with regards to customer/corporate relations?

Customers are the key to long-term commercial recovery capacity. The way they think, behave and experience the world has changed overnight. In many cases, this change will be permanent.

Changes in consumer behavior

  1. Increased digital services and entertainment platforms
  2. The industrial health and pharmaceuticals, food, insurance and banking are maintained
  3. Tourism, downward trend in cosmetics, footwear, etc. is affected at the moment.
  • 89% of customers have changed the way they interact
  • 48%rate the best    current experience
  • 47% have had a better experience will continue to deal with that business after the crisis.

May 6, the hardware stores in the country will be able to make sales online and delivery can only be at home.

The head of Epidemiology at the Minsa, Lourdes Moreno , released the report on the cases of the new coronavirus. The number of accumulated cases rises to 7,523 (136 new cases) and the deaths to 210, seven new in the last 24 hours.

Health Minister Rosario Turner reported that the gradual suspension of the dry law, ordered last March as part of the measures adopted amid the coronavirus pandemic, is being evaluated.

The extension of the bank moratorium to clients affected by the Covid-19 crisis until December will not be automatic. Clients must engage with their banks and demonstrate that they have been affected by the crisis, explained Aimeé Sentmat de Grimaldo,

Officials from the Directorate of Judicial Investigation (DIJ) and the Public Ministry managed to capture five people who are presumed to be part of a criminal network that had defrauded 1,950 gallons of alcoholic gel from a company in the province of Chiriquí.

The Social Security Fund (CSS), through a statement, reported that patients receiving hemodialysis treatment in their facilities are guaranteed the continuity of this service, since there have been no instruction to stop it.

The European Commission would add Panama, the Bahamas and Mauritius to its list of countries that present financial risks due to failures in the fight against money laundering and terrorist financing, according to the draft of a document that the Reuters news  agency had access to.

The Superior Court of Appeals of the First Judicial District maintained the preventive detention measure for Eduardo Macea, alias Marshall, investigated for the alleged commission of the crimes of illicit possession of firearms and drug trafficking.

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